Ordering + Shipping
WHAT IS THE TURNAROUND TIME?
Every piece is hand cut, hand sanded, hand painted, hand made in every way. All of that leads to a 2-3 week turnaround time.
DO YOU COMBINE ORDERS?
Yes! Whether you are in a rush or simply found more goodies to add, we will combine your orders and refund any shipping overages.
DO YOU RESTOCK ITEMS?
Our pieces are typically only offered once. Depending on the season / holiday, some drops may be restocked (ie: fall, summer).
If there is something that you just cannot live without, message me and I'll do my best to make it happen for you!
GRAIN + GROOVE
WHAT ARE YOUR PIECES MADE OF?
We use a variety of woods in our pieces, ranging from cedar to pine to plywood, and more. You'll also find wood glue, paint, scrapbook paper, yarn, fabric, paper napkins, felt, and more mixed in too!
LET'S CHAT COLORS.
Gahhh I know! It can be so hard to narrow down colors. I get it. I have a hard time too (hence all the choices!).
If you are in a rush, or just need a minute to decide on colors, you can message me with your final color choices up to 48 hours after placing your order!
HOW DO YOU MAKE YOUR PIECES?
It's a process, y'all!
Everything is done by hand! The only machine involved are the saws I use to cut through the grain of the wood.
From tracing, to cutting, to sanding.. no two pieces will ever be the same. Perfectly imperfect and one-of-a-kind! ♥
STUFF + THINGS
WHAT IS THE RETURN / EXCHANGE / CANCELLATION POLICY?
Because every piece is custom made to order, we do not accept returns, exchanges, or order cancellations.
MY ORDER ARRIVED A LITTLE BROKEN-PARTED.
Ugh. It happens. Believe me, it's frustrating for you and it's frustrating for me too. If your order arrives damaged, you have 15 days from the date of delivery to contact me and let me know. Just send a message, attach a photo of the broken piece, and I will cut and send a replacement ASAP.
Didn't find what you were looking for? Feel free to contact us at any time!